Patients must register for the new patient portal following their practice’s launch date using the same email address linked to their current account.
Individuals with an existing patient portal account can begin registration by clicking the link sent via email or by visiting https://28757-1.portal.athenahealth.com and selecting "Create an Account." This sequence links the existing patient record directly to the new platform.
Users must locate the email bearing the subject line “Next steps: Patient Portal registration with Privia Health” and click the “Create My Account” button. Identity verification requires entering a code sent via text message or phone call.
During setup, users will encounter an automated alert stating, “You already have an account using this email address. Please log in to continue.” This prompt is expected. Patients must enter their existing password and complete a final authentication step via a texted code to successfully access the new portal.
Patients who do not currently have a portal account must contact their specific medical practice office for direct registration assistance. Caregivers and family members requiring access to a dependent or family member’s portal must first register their own personal account before proceeding.
Caregivers can go to the registration portal, select "Create an Account," and choose "Caregiver or Family Member" while entering their own demographic information. After receiving a confirmation email from Privia Health, caregivers provide the patient’s legal name, date of birth, and phone number.
Verification codes are sent directly to the patient’s phone number as listed on their Quickview in athena. Once the code is entered, contacts can establish a new password and configure two-factor authentication.
Upon completing setup, the contact is redirected to the portal homescreen. Users can then utilize the dropdown menu in the top right corner of the interface to select “Switch To View” and access each additional child or family member.
