The Simon Pearce Montpelier Whiskey Glass, offered as a set of two through 2Modern, has specific shipping and purchasing rules that buyers must follow before placing an order. Because these items are classified as made-to-order, they are strictly excluded from the retailer’s standard return policy and carry specific cancellation timelines.
2Modern Delivers Whiskey Glasses to Exterior Locations
Customers purchasing the Simon Pearce Montpelier Whiskey Glass (Set of 2) are provided with free standard delivery through 2Modern. Under this service, the delivery team transports items from the delivery vehicle to the first available dry, protected area outside of a residence, such as a garage or front porch. For commercial buildings, delivery is made to the dock.
The standard service includes delivery to the front door of a home. In the case of multi-unit buildings, the delivery may be left inside the building entrance, though it will not be brought to a specific apartment door. Buyers should be aware that this shipping option does not include unpacking, assembly, removal of packing debris, or delivery to a room of choice. In some instances, a signature may be required upon arrival. Customers requiring additional delivery services are encouraged to contact 2Modern Customer Service at (888) 222-4410.
Made to Order Items Restrict Cancellation and Return Options
The Montpelier Whiskey Glass set is designated as a made-to-order product, which subjects it to rigid purchase terms. While 2Modern typically offers a 30-day return policy on most merchandise, these glasses are explicitly excluded from that program. They are considered non-returnable and non-cancellable under standard conditions.
Orders may only be cancelled if the customer notifies 2Modern within 48 hours of the purchase. Once this 48-hour window has passed, the company does not accept cancellations for made-to-order items. If a customer attempts to return or cancel an order after the item has already shipped, any associated shipping charges incurred will be deducted from the customer’s refund.
